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Quality Assurance

At Orchard House Nursing Home we are committed to providing the highest quality service and care.

Orchard House Nursing Home Statement of Purpose
 
5 * STAR Food Hygiene
 
Registered with Gold Standards Framework.
 
Following our CQC INSPECTION 05/09/12 we have PASSED by meeting all standards required.
 

 

ORCHARD HOUSE MIDLANDS LTD

126 WHITEHOUSE COMMON ROAD

SUTTON COLDFIELD

WEST MIDLANDS

B75 6DS

 

TEL: 0121 378 0272

FAX: 0121 378 3220

EMAIL: info@orchardhousenursinghome.co.uk

WEBSITE: www.orchardhousenursinghome.co.uk

 

MANAGING DIRECTOR / RESPONSIBLE PERSON: Charmian Pugh

REGISTERED MANAGER: Deborah Kelly

 

QUALIFICATIONS: Registered Care Managers Award 2003

 

Registered General Nurse 1983

 

STAFF

 

9 REGISTERED NURSES

 

30 CARERS: 2 WITH NVQ 4,

 

2 WITH NVQ 3,

 

18 WITH NVQ 2

 

8 TRAINING TOWARDS NVQ2

 

4 HOUSEKEEPING AND CLEANING STAFF

 

2 MAINTENANCE STAFF

 

6 KITCHEN STAFF

 

All staff are inducted within one week of commencement of employment as to the policies and procedures within the home. This includes an understanding of equality, diversity and choice within the home.

 

All care staff are offered external training as well as in house training which includes subjects such as: manual handling, fire safety and health and safety. All care assistants are encouraged to undergo training for NVQ level 2.

 

Orchard House is registered with CQC for 31 clients aged 65 or over, male or female. We also have one resident under the age of 65

 

We are also able to take clients with continuing health care needs.

 

Orchard House is able to care for clients with varying degrees of complaints, such as: Parkinsons, CVA, Diabetes, Confused, Physically disabled, Gastric / tube feeding and Respite.Nursing care is offered at all times.

 

We have 23 single rooms 2 of which are ensuite

 

We have 4 double rooms 2 of which are ensuite.

 

All rooms are lockable and clients may hold their own key to their room.

 

Clients rooms may be tailored to their own particular requirements and individual taste.

 

Facilities at Orchard House include: treatment room, lounge, conservatory, staff areas, laundry, kitchen and gardens.

 

All staff are trained in palliative care.

 

The home is undertaking the Gold Standards Framework accreditation

 

All clients are encouraged to actively contribute to the decision making in the home and in formulating future plans for the home.

 

All clients will undergo an assessment procedure before admission to establish the level of care needed. A care plan will then be formulated, ensuring all needs and requirements of daily living and activities are met and that clients are able to achieve and maintain as much independence as possible.

 

Upon admission, we will ascertain clients religious preferences and measures will be put in place to ensure that clients can continue to practise their religion as they chose.

 

All clients will have a tailor made written care plan specific to their needs, this will detail how clients needs in respect of their health and welfare are to be met. The client will have access / copy of their care plan which will be reviewed daily by the person in charge and monthly with the client and senior staff or sooner if circumstances change.

 

All clients are encouraged to participate in the homes activities. We employ a designated personal trainer to carry out activities three times a week. At other times staff will help clients in participating in a range of activities including table top games, sing a longs, bingo etc. A list of activities can be found on the notice board. A member of staff will complete a social activities form with you after you have been admitted this will give us an indication of your hobbies and interests.

 

 

 
Monitoring Quality
 

It is not enough to have good quality policies, standards and procedures in a folder in the office. We have to prove to any regulatory bodies and others that all staff are meeting the standards that we have set ourselves. In order to do this we monitor with measuring tools. Our measuring tools are: Residents Questionnaires- These are sent out randomly to six residents and/or relatives every six months, that ask various questions relating to their opinion of the services offered at Orchard House e.g.: Is their a good atmosphere in the home? Are you satisfied with the standards of cleanliness? How do you rate the grounds and gardens?

 

Resident's Meetings- Held every 2 weeks. This reinforces our belief that any service offered should be user led ie: the resident's opinions should be of primary importance when delivering and developing the service. This is their forum to comment on any aspect of life at Orchard House.

 

Staff Meetings

 

Held every six months. Every member of staff is important and should have a voice. This is your chance to comment on any aspect of life at Orchard House.

 

Complaints Book

 

This is kept in the office and is available for anybody to write in. It is viewed by senior members of staff and anything in it will be acted upon. We look upon complaints as mistakes that we can learn from Complaints should not be thought of as negative, but as a positive -we can only learn through making mistakes.

 

We also carry out audits on each department throughout the year which help us gauge where we could improve

 

 

 

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